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Policies

You must be at least 18 years of age to order. In addition, Indigo Art Online Inc. does not knowingly market any of its products or solicits information from any minor under the age of 18.

Copyright and Trademark
This site is owned and operated by Indigo Art Online Inc., a British Virgin Islands Corporation, with offices in San Pedro Town, Ambergris Caye, Belize, Central America, Bradenton, Florida and Vancouver, British Columbia, Canada. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images (Other than Manufactured Stock Photos), as well as the selection, assembly and arrangement thereof, are the sole property of Indigo Art Online Inc.

All reproduction, reprinting , retransmission or copy of any portion or all of any document, description, picture, icon, or thumbnail found on this site is expressly and strictly prohibited, unless specified otherwise or unless Indigo Art Online Inc. has expressly granted, by prior writing, its consent to so reproduce, retransmit or reprint the material. Any reproduction for commercial purposes is strictly prohibited.

This site requires a browser that supports HTML 4.0 / CSS 1.0: MS Internet Explorer 4.0+, Netscape Navigator 6.0+, Mozilla 1.0+, etc. Please make sure you have the latest version of your browser installed and that cookies and JavaScript are enabled.

Return Policy
All items are insured. If your work is damaged when it arrives in your home, please call us immediately and we will contact the shipping company to make the claim. Make sure you save the shipping box or tube as well as the contents as you received them.

We guarantee all works of art that we sell! If you are not 100% satisfied with your work, you may send it back to us for a full refund of the purchased price, minus shipping and handling costs. Please e-mail us so that we can give you a return authorization number. All refunds must be made within 30 days of shipping and must have an authorization number. Work which is returned prior to receiving a return authorization number will not be accepted. All work is sent to the purchaser from the artist’s location via electronic mail- all customized works of art are approved by the purchaser previous to it being sent from the artists’ location. If the purchaser is not happy with the piece at that time, work will be changed or altered to ensure complete satisfaction by the purchaser.

Shipping Information:
We have two options for shipping and handling- if we are sending directly from our art warehouse in Costa Rica or Belize or any one of the islands which are represented, then all items are sent FedEx or UPS and are fully insured. If we are sending the piece from one of our warehouses in North America, then the piece will either be sent via UPS or ground mail, of course, all pieces are always secured and insured.

Satisfaction Guarantee and Return Information:

Return Policy - Satisfaction Guarantee: (applies to all products unless otherwise indicated) Not happy with your purchase? Looking for a better painting, a better size, style or color? At Indigo Art Online, we want our customers to be happy with their order, and that is why we give you a full 30 days from the shipping date to decide. If you are dissatisfied for any reason, return your new painting to us for a full refund less shipping charges, or return your. For none commissioned paintings (not customized), there is 15% restocking fee, plus all shipping and handling charges must be paid both ways for a return to be made.

Warranty Policy
We guarantee all works of art that we sell! If you are not 100% satisfied with your work, you may send it back to us for a full refund of the purchased price, minus shipping and handling costs. Please e-mail us so that we can give you a return authorization number. All refunds must be made within 30 days of purchase and must have an authorization number.

Indigo Art Online Privacy Policy:
Your privacy and security is important to us!
Last updated: August 1, 2008
Indigo Art Online knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Indigo Art Online Inc., you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Indigo Art Online Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Indigo Art Online Inc. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Indigo Art Online Inc. A number of companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalized experience at Indigo Art Online Inc. if we cannot recognize you, we want you to be aware that these tools exist.

  • Information from Other Sources: We might receive information about you from other sources and add it to our account information. Examples of such information are the keywords you have used to find our site within a search engine. Such information is generally limited to knowledge that allows us to very selectively target and evaluates our marketing and save our end-users money.

What about Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart between visits.

The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Indigo Art Onlines coolest features, and we recommend that you leave them turned on.

Does Indigo Art Online Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Indigo Art Online controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party. An example of such sharing is giving you address to FedEx for a real time shipping quote
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include providing marketing assistance, providing search results and links (including paid listings and links), and real-time processing of credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Indigo Art Online Inc. all or in part is acquired, customer information will of course be one of the transferred assets.

Protection of Indigo Art Online Inc. and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Indigo Art Online Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only selected digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. After your card is processed this information is removed from our server and is not available over any databases accessible through the internet.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?
Indigo Art Online Inc. gives you access to a broad range of information about your account and your interactions with Indigo Art Online Inc. for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Indigo Art Online Inc. features. You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records.

If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Indigo Art Online Inc., and it is your responsibility to review them for changes).

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use important features if you do not use cookies.
As an additional resource, the Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet.

Conditions of Use, Notices, and Revisions
If you choose to visit Indigo Art Online Inc., your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the country of Belize. If you have any concern about privacy at Indigo Art Online Inc., please send us a thorough description to sean@indigoartonline.com, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Photograph Release
Any photograph or image sent to Indigo Art Online Inc. is subject to the following terms and conditions,

  • You represent and warrant to Indigo Art Online Inc. that you are the sole creator, producer, photographer and/or author of such photograph or image and that you have sole copyright ownership of the photograph or image. You further represent that if you hired a photographer (either professional or not) that you have obtained an assignment of copyright from that photographer or which allows you to make reproductions or derivatives based on said photograph or image.

  • You represent to Indigo Art Online Inc that you have in your possession written write of privacy permission releases from all persons depicted in all photo, images and portraits.

  • You hereby grant Indigo Art Online Inc. the right to publish, copy, print and reproduce such images in any lawful manner, including oil painting reproductions.

  • You further hold Indigo Art Online Inc., its successors, or owners released from any action that may be taken due to loss or damage of any photograph or image which is provided to us.